THINKING IN TERMS OF SATISFACTION

Which three questions cover the Employee Satisfaction Index (ESI)?

1. How satisfied are you with your current workplace?

2. How well does your current workplace meet your expectations

3. How close is your current workplace to the ideal one?

These are the three questions which the Employee Satisfaction Index (ESI) is based on:

1. How satisfied are you with your current workplace? 2. How well does your current workplace meet your expectations? 3. How close is your current workplace to the ideal one?

Together they establish a company’s ESI. The employees answer the questions on a scale from 1 to 10. Where 1 is the lowest and worst rating and while 10 is the highest and best value.

Thereafter, you calculate the ESI-value according to this formula:

ESI= [((question mean value ÷ 3) – 1) ÷9]*100

The results of the company’s ESI may vary from 0-100 where a higher number, or index, indicates more satisfied employees. Furthermore, you can use this index for comparison with earlier results or to compare with other company’s ESI.

How and when do I use the ESI?

Since the ESI is built on just three questions, companies and organizations usually practice more extended surveys with substantially more questions to get a wider understanding of the results. Often the ESI is part of a larger employee survey. By including the three questions in a bigger survey it is easy to break down the results afterward and calculate the ESI value.

We recommend that you use the ESI as an integrated part in larger employee surveys that shall be repeated in intervals.

READ MORE: https://www.netigate.net/articles/human-resources/how-the-employee-satisfaction-index-esi-works-and-how-to-use-it/